Kiso Privacy Policy
Effective Date:
December 10, 2025
Last Updated:
December 10, 2025
App Name:
Kiso
Contact Email:
support@kisocafe.com
Distribution:
Global (excluding China)
Age Requirement:
18 years and older
⚠️ Important Notice
By downloading, installing, or using the Kiso application ("App"), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our App. This App is intended for users who are 18 years of age or older and is distributed globally except in China.
1. Introduction
Welcome to Kiso, a social media platform designed for sharing travel experiences, exploring community content, and connecting with other users worldwide. We are committed to protecting your privacy and ensuring a safe, respectful environment for all users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We take your privacy seriously and are committed to transparency about our data practices.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: When you create an account, we may collect your username, email address, and profile picture.
- User-Generated Content (UGC): This includes photos, videos, text posts, comments, and other content you create, upload, or share through the App.
- Profile Information: Information you choose to include in your profile, such as bio, location, and preferences.
- Communication Data: Messages, comments, and other communications you send through the App.
- Payment Information: For in-app purchases, payment information is processed through Apple's secure payment system. We do not store your credit card information.
2.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Information about how you interact with the App, including features used, time spent, and content viewed.
- Location Data: If you enable location services, we may collect approximate location information.
- Log Data: IP addresses, access times, and app crash reports.
2.3 Information from Third Parties
- We may receive information from Apple regarding in-app purchase transactions.
- If you connect your account to third-party services, we may receive information from those services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our App and services.
- User Experience: To personalize your experience and deliver relevant content.
- Communication: To respond to your inquiries, provide customer support, and send important updates.
- Safety and Security: To detect, prevent, and address fraud, abuse, and other harmful activities.
- Content Moderation: To review and moderate user-generated content in accordance with our Community Guidelines.
- Analytics: To analyze usage patterns and improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- In-App Purchases: To process and manage in-app purchases, including virtual currency transactions.
4. User-Generated Content (UGC) Policy
Kiso is a platform that allows users to create, upload, and share content. We are committed to maintaining a safe, respectful, and legal environment for all users. The following content is strictly prohibited and will result in immediate removal and potential account termination:
🚫 Prohibited Content Categories
1. Sexual Content and Pornography
Prohibited: Any content that contains explicit sexual material, nudity, sexual acts, or sexually suggestive content. This includes but is not limited to:
- Nude or partially nude images or videos
- Sexual acts or simulations
- Sexually explicit language or descriptions
- Content that promotes sexual services or adult entertainment
- Sexualized depictions of minors (strictly prohibited and will be reported to authorities)
- Content that objectifies individuals in a sexual manner
Rationale: We maintain a family-friendly environment and comply with international laws regarding sexual content. Violations will result in immediate account suspension and may be reported to law enforcement.
2. Violent, Graphic, or Disturbing Content
Prohibited: Content that is violent, graphic, gory, or otherwise disturbing. This includes:
- Graphic violence, including real or simulated harm to people or animals
- Gore, blood, or graphic injury depictions
- Content that glorifies or promotes violence
- Disturbing imagery that may cause psychological distress
- Content depicting self-harm or suicide
- Extreme or shocking content designed to cause fear or distress
- Content that may trigger trauma or anxiety
Rationale: We prioritize user safety and mental well-being. Content that may cause harm, distress, or trauma to viewers is not permitted.
3. Gambling and Betting Content
Prohibited: Any content related to gambling, betting, or games of chance. This includes:
- Promotion of gambling websites, apps, or services
- Instructions on how to gamble or bet
- Content that encourages gambling addiction
- Promotion of casinos, sports betting, or lottery services
- Content that facilitates illegal gambling activities
- Affiliate links or referrals to gambling platforms
Rationale: We comply with international gambling regulations and do not permit content that may lead to financial harm or addiction. This prohibition applies regardless of the legality of gambling in your jurisdiction.
4. Drug and Substance Abuse Content
Prohibited: Content that promotes, glorifies, or facilitates drug use or substance abuse. This includes:
- Images or videos of illegal drugs or drug paraphernalia
- Content promoting drug use, including prescription drug abuse
- Instructions on how to obtain, manufacture, or use illegal substances
- Promotion of drug sales or distribution
- Content that glorifies substance abuse or addiction
- Promotion of "legal highs" or designer drugs
- Content that may encourage substance abuse
Rationale: We are committed to public health and safety. Content that promotes illegal drug use or substance abuse is strictly prohibited and may be reported to law enforcement.
5. Political Content
Prohibited: Content that is primarily political in nature, including:
- Political campaigns or electioneering
- Partisan political content or endorsements
- Content that promotes specific political parties or candidates
- Political propaganda or misinformation
- Content that incites political violence or unrest
- Content that may interfere with electoral processes
- Political fundraising or solicitation
Rationale: Kiso is a travel and lifestyle platform. We maintain a neutral stance on political matters and do not permit content that may create division or conflict among our diverse global user base.
Note: General discussions about travel experiences in different countries, including cultural observations, are permitted as long as they do not constitute political advocacy or campaigning.
6. Discriminatory, Hateful, or Harassing Content
Prohibited: Content that discriminates against, harasses, or promotes hatred toward individuals or groups based on:
- Race, ethnicity, or national origin
- Religion or religious beliefs
- Gender, gender identity, or sexual orientation
- Age, disability, or medical condition
- Socioeconomic status or caste
- Any other protected characteristic
Also Prohibited:
- Hate speech, slurs, or derogatory language
- Content that incites violence against individuals or groups
- Bullying, harassment, or intimidation
- Content that promotes discrimination or exclusion
- Dehumanizing language or imagery
- Content that promotes extremist ideologies
Rationale: We are committed to creating an inclusive, respectful community. Discrimination and hate have no place on our platform. Violations will result in immediate and permanent account termination.
7. Additional Prohibited Content
In addition to the categories above, the following content is also prohibited:
- Illegal Activities: Content that promotes, facilitates, or depicts illegal activities
- Fraud and Scams: Content designed to deceive, defraud, or scam users
- Copyright Infringement: Content that violates intellectual property rights
- Spam and Misleading Content: Repetitive, unwanted, or misleading content
- Personal Information: Sharing others' personal information without consent (doxxing)
- Impersonation: Pretending to be another person or entity
- Malware or Harmful Code: Links or content that may harm users' devices
- Animal Cruelty: Content depicting or promoting harm to animals
4.1 Content Moderation and Enforcement
We employ both automated systems and human moderators to review user-generated content. When prohibited content is identified:
- The content will be immediately removed
- The user account may be suspended or permanently banned
- Repeated violations will result in permanent account termination
- Severe violations may be reported to law enforcement authorities
- Users may appeal moderation decisions by contacting support@kisocafe.com
4.2 Reporting Violations
Users can report prohibited content through in-app reporting features or by emailing support@kisocafe.com. All reports are reviewed promptly, and appropriate action is taken.
5. GDPR Compliance
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR). We are committed to protecting your privacy rights and complying with GDPR requirements.
5.1 Your GDPR Rights
- Right of Access: You have the right to request access to your personal data and receive a copy of the data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You can request that we limit how we use your personal data.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to certain types of data processing, including direct marketing.
- Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.
- Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority.
5.2 Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations to provide the App and services
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: For purposes such as security, fraud prevention, and service improvement, where our interests do not override your rights
5.3 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal purposes.
5.4 International Data Transfers
Your data may be transferred to and processed in countries outside the EEA. We ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses approved by the European Commission.
6. In-App Purchases
Kiso offers in-app purchases, including virtual currency (coins/diamonds) that can be used within the App. The following terms apply to in-app purchases:
6.1 Purchase Process
- All in-app purchases are processed through Apple's secure payment system (App Store)
- We do not collect, store, or have access to your payment information (credit card numbers, etc.)
- Payment information is handled exclusively by Apple in accordance with their privacy policy
- Purchase transactions are subject to Apple's terms and conditions
6.2 Virtual Currency
- Virtual currency purchased through in-app purchases is non-refundable except as required by law
- Virtual currency has no monetary value and cannot be exchanged for real money
- Virtual currency is tied to your account and cannot be transferred to other accounts
- Virtual currency balances are stored locally on your device and synchronized with our servers
6.3 Refund Policy
- Refund requests for in-app purchases must be submitted through Apple's refund process
- We comply with applicable consumer protection laws regarding refunds
- Refunds are subject to Apple's refund policy and applicable local laws
- For refund inquiries, please contact Apple Support or email us at support@kisocafe.com
6.4 Purchase Data
- We receive transaction information from Apple, including purchase amounts and transaction IDs
- This information is used solely to process your purchases and provide customer support
- Purchase data is retained in accordance with legal and accounting requirements
7. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist in operating our App (e.g., cloud storage, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Security: To protect the rights, property, or safety of Kiso, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly consent to sharing
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit using HTTPS/TLS
- Secure storage of data on encrypted servers
- Regular security assessments and updates
- Access controls limiting data access to authorized personnel
- Regular backups and disaster recovery procedures
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Kiso is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a user under 18, we will take steps to delete such information immediately. If you believe we have collected information from a minor, please contact us at support@kisocafe.com.
10. Your Rights and Choices
10.1 Account Controls
- You can update your profile information at any time through the App settings
- You can delete your account and associated data through the App settings
- You can control privacy settings, including who can see your content
10.2 Data Access and Deletion
- You can request access to your personal data by emailing support@kisocafe.com
- You can request deletion of your data, subject to legal retention requirements
- We will respond to your requests within 30 days, as required by GDPR
10.3 Opt-Out Options
- You can opt out of marketing communications through App settings or by contacting us
- You can disable location services through your device settings
- You can control push notification preferences in the App settings
11. Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy in the App
- Sending a notification through the App
- Updating the "Last Updated" date at the top of this policy
Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.
13. Regional Considerations
13.1 Distribution
Kiso is distributed globally except in China. Users in all other countries and regions may download and use the App, subject to local laws and regulations.
13.2 Age Requirement
This App is intended for users who are 18 years of age or older. By using the App, you represent and warrant that you are at least 18 years old. Users under 18 are not permitted to use the App.
14. Contact Us
15. Consent
By using Kiso, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.